Shipping policy

Shipping Policy

 Fulfillment time

Chak Chak Co. uses on-demand fulfillment partners, including Printful, to manufacture, pack, and ship products. Most orders are typically fulfilled within **2–5 business days**, but this is an estimate rather than a guarantee. Embroidery, personalization, availability, quality checks, peak seasons, or events outside our reasonable control may require additional time.

Delivery time begins after fulfillment and is separate from production time.

Delivery estimates and charges

Available shipping methods, estimated delivery windows, and shipping charges are displayed at checkout when available. Delivery dates are estimates and may be affected by carrier delays, weather, customs, holidays, destination, or circumstances outside our control.

If we cannot ship within a time specifically promised—or, when no time was stated, within the period required by applicable law—we will provide any delay notice, cancellation option, consent request, or refund required by law.

Tracking and multiple packages

When tracking is available, it will be sent to the email address associated with the order. An order containing several products may arrive in more than one package or on different dates because products can be fulfilled at different facilities.

Address accuracy and returned packages

Customers must provide a complete and accurate shipping address. Contact **tee.business405@gmail.com immediately** if you discover an error. We may be able to change an address before shipment, but changes are not guaranteed after fulfillment begins.

If a package is returned because of an incorrect or incomplete customer-provided address, refusal, or failure to claim it, we may offer reshipment when available. The customer is responsible for the new shipping charge and, if necessary, the cost of producing a replacement, except where prohibited by law.

Returned products may be held by the fulfillment facility for only **30 days** and may then be donated or otherwise disposed of. Contact us promptly. An unclaimed or incorrectly addressed order is not automatically eligible for a refund.

Lost packages

If tracking does not show delivery and the package appears lost, contact tee.business405@gmail.com no later than **30 calendar days after the estimated delivery date**. Include your order number and confirm the delivery address. We will investigate and, if the claim is approved, arrange an appropriate replacement or refund.

Delivered but missing

If tracking shows “delivered” but the package cannot be located, confirm the address, check household members, neighbors, mailrooms, building offices, and safe locations, allow a short period for an early carrier scan, and contact the carrier. Then email us promptly.

A delivered scan does not automatically qualify for a free replacement or refund, but we will review the available evidence and assist where reasonably possible. Mandatory consumer rights remain unaffected.

International orders

International orders may be subject to customs inspections, duties, import taxes, brokerage charges, or local fees. Unless checkout states otherwise or law requires otherwise, the recipient is responsible for these charges. Customs delays are outside our control. Refusing a package because of customs charges does not automatically qualify the order for a refund.

Damaged or incorrect products

If an item arrives damaged, defective, misprinted, or incorrect, follow our Return and Refund Policy and contact us within 30 days after delivery with photographs.