Refund policy

Return, Refund, Replacement, and Cancellation Policy

Most Chak Chak Co. products are made especially for you after your order is placed. Because we do not keep ordinary retail inventory for most products, we generally do not accept returns or exchanges for buyer’s remorse, an incorrect size or color selected by the customer, or a change of mind, except where applicable law requires otherwise.

Please review the product description and size guide carefully before ordering.

Damaged, defective, misprinted, or incorrect products

If an item arrives damaged, defective, misprinted, or materially different from the item ordered, email **tee.business405@gmail.com within 30 calendar days after delivery**.

Include:

- Your order number;
- A description of the problem; and
- Clear photographs showing the entire item and the damage, defect, printing problem, or incorrect item.

If several products have the same issue, we may request one photograph or video showing all affected items together. After reviewing the claim, we will provide an appropriate remedy, normally a replacement at no additional charge or a refund to the original payment method. We may request additional information. You normally do not need to return a damaged or defective item unless we provide written return instructions.

Normal differences in screen display, garment texture, print placement, or minor color variation are not automatically defects.

Non-defective products

Unless required by applicable law, we do not provide returns, exchanges, replacements, or refunds for:

- Ordering the wrong size, fit, color, style, or quantity;
- A change of mind or buyer’s remorse;
- Products that have been worn, washed, altered, stained, damaged after delivery, or used contrary to care instructions;
- Personalized or customized products produced correctly according to the customer’s instructions;
- Sealed products that are unsuitable for return for health or hygiene reasons after opening;
- Gift cards or products identified as final sale, where permitted by law; or
- Minor variations inherent in on-demand production that do not make the product defective.

Cancellations and order changes

Production may begin soon after checkout. To request cancellation, email **tee.business405@gmail.com immediately** with your order number and the subject line **“Cancel Order.”**

Cancellation is not guaranteed. We can cancel or change an order only if the request is received and processed before fulfillment or production begins. If cancellation is possible, we will confirm it by email and refund the canceled amount to the original payment method. Once fulfillment begins, the order normally cannot be canceled because the product is already being made.

Requests to change a size, color, product, style, design, or quantity are handled like cancellation requests and are not guaranteed. Contact us immediately about an incorrect shipping address. We may be able to update it before shipment, but address changes are not guaranteed after fulfillment begins.

Lost shipments

If tracking does not show delivery and a package appears lost in transit, contact us no later than **30 calendar days after the estimated delivery date**. We will investigate with the fulfillment provider or carrier. If the claim is approved, we will arrange an appropriate replacement or refund.

If tracking shows “delivered” but the package cannot be located, confirm the delivery address, check household members, neighbors, mailrooms, building offices, and safe locations, and contact the carrier. A delivered scan does not automatically qualify for a free replacement or refund, but we will review the available evidence and assist where reasonably possible.

Incorrect addresses and unclaimed packages

The customer is responsible for providing a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete customer-provided address, refusal, or failure to claim it, we may offer reshipment when available. The customer is responsible for the new shipping charge and, if necessary, the cost of producing a replacement, except where prohibited by law.

Returned products may be held at the fulfillment facility for only 30 days and may then be donated or otherwise disposed of. An unclaimed or incorrectly addressed order is not automatically eligible for a refund.

Refund timing

When a refund is approved, we will initiate it to the original payment method within **10 business days**. Your bank or card issuer may need additional time to post the credit. Original shipping charges are refunded only when required by law or when the approved remedy covers an error attributable to us. Expedited-shipping upgrades are generally non-refundable unless required by law.

If more than 15 business days have passed since we confirmed that a refund was issued, contact tee.business405@gmail.com.

Unauthorized returns

Do not mail products to our public contact address or directly to Printful. Contact us first. Returns sent without written authorization may not be received, identified, or refunded.

Mandatory consumer rights

This policy does not limit rights that applicable law does not allow us to waive, including rights concerning defective, unsafe, mislabeled, or misdescribed products.

Customers in some jurisdictions may have a mandatory right to cancel an online purchase or return an eligible product. For example, many consumers in the European Economic Area or United Kingdom have a 14-day withdrawal period for eligible online purchases. Exceptions may apply to products made to the customer’s specifications or clearly personalized. A product is not necessarily exempt merely because it was produced after the order was placed.

To exercise a mandatory withdrawal right, email tee.business405@gmail.com before the applicable deadline with your name, order number, and a clear statement that you wish to withdraw. We will provide instructions. The customer may be responsible for return postage when permitted by law and disclosed before purchase.